Return Policy
Return Policy – Vira Outlet
Contact Information
For any questions regarding returns, please contact us at info@viraoutlet.com.
1. 14-Day Risk-Free Trial
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You can try your order risk-free for 14 days from the date of delivery.
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If you are not satisfied, you may return the product within this period for a full refund.
2. Eligibility for Returns
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Items must be returned in their original condition and packaging.
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Products that are damaged, used beyond normal inspection, or missing parts may not be eligible for a full refund.
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Warranty-covered items with manufacturing defects are handled separately under our 2-year warranty.
3. How to Return an Item
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Contact info@viraoutlet.com to initiate a return.
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Include your order number and reason for return.
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Ship the item back to the address provided by our support team.
4. Refunds
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Refunds are processed within 10 business days after we receive your returned item.
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Refunds will be made to the original payment method used at checkout.
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Shipping costs are non-refundable unless the product was defective or the return is due to our error.
5. Exchanges
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Currently, we do not offer direct exchanges.
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To exchange a product, please return the original item and place a new order.
6. Damaged or Defective Items
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If you receive a defective or damaged item, please contact info@viraoutlet.com immediately.
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Provide photos and details of the issue so we can arrange a replacement or refund promptly.
7. Contact
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For any questions or assistance with your return, email info@viraoutlet.com.
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Our team will provide instructions and support to ensure a smooth return process.